Client Assistance

The Client Assistance Program provides a much-needed safety net for residents at USA Properties communities who are facing an economic hardship. Financially strapped residents can receive short-term financial assistance but must agree to financial education and ongoing case management, with a long-term goal of self-sufficiency. Residents receive financial assistance, possibly to help with a death in the family or unexpected medical bills, while the ongoing education support teaches money management for long-term sustainability. The program is a success – 87% of residents who receive assistance remain in their homes a year or longer.


Client Assistance

Mark and Cristi live in a USA Properties Fund community in  Sacramento with their five children, ages seven to 14. 

When Mark was laid off and their car broke down in March, they reached out to LifeSTEPS for help.  After being denied assistance from their church and other local resources due to lack of funding, they were relieved to be approved for LifeSTEPS rental assistance.  This assistance is financed through the J.B. Brown Fund and helped them avoid eviction for unpaid rent.  

The family received financial education in conjunction with the assistance that has made it possible for them to start a savings account in spite of their limited income.  Mark has since returned to work and they’ve been able to get their car fixed.